Frequently Asked Questions

Is this a trading platform?

LunaVulcan provides alert tools with specifying when the specific algorithm meets the enter and/or exit criteria for a specific cryptocurrency pair. While we do not provide a platform to execute these trades, we recommend using Coinbase, Kraken, Gemini, or Binance.us* as a trading platform if you do not already have an established cryptocurrency trading platform. Information about these platforms visit the Getting Started.

How long will it take for me to receive alerts?

Alerts are sent based on market data. The time to receive alerts is dependent on your membership, market data movement, and our proprietary algorithms. Once an algorithm purchase is made, the data from the current algorithm position will be sent to your phone or email.

How do I set up a Cryptocurrency trading account?

If you do not already have a method for trading cryptocurrencies, setting up a trading account is simple. We recommend reading the Getting Started page to help determine which trading platform is right for your needs. 

How do I connect my email or phone number to the notification engine?

Your email and/or phone number will be automatically connected to our notification engine when you purchase an alert service. If you have not received a confirmation email or text message, use the support button to log a ticket.

Will you perform the actions from the alerts for me?

Although LunaVulcan will not perform actions suggested by the alerts, the alerts will be sent to you directly so that you can decide when to enter or exit a position once you receive the alert. 


*LunaVulcan has referral links for the listed exchanges, but we do not recommend one exchange over another. It is up to the client to decide which exchange they want to trade on.